Hi,

JPMC Payment Ops!

I'm a Senior Experience Designer with 6+ years of experience building sustainable, accessible, & impactful

products

systems

services

Let's design an
inclusive future of finance
for everyone.

With 6+ years designing for Fortune 500 organizations across financial services, IT, retail, & education, I specialize in translating complex enterprise workflows & transaction systems into intuitive, inclusive, & accessible experiences.

I’m excited to bring this perspective to JPMorgan Chase’s Payments Operations team as a Senior Experience Design Associate, shaping seamless digital & physical financial interactions for both employees & customers.

Previously, I have:

Reduced digital payment errors by 60%, serving 5M+ annual users & driving $15M+ in additional revenue through redesigned checkout flows
Embedded WCAG 2.1 accessibility standards into agile sprints, contributing to a 10% lift in NPS across multi-platform AI products
Cut enterprise workflow task time by 15% for 200+ employees by redesigning an internal employee-facing tool

Let's work together

Why I fit JPMC's Payment Ops Team (in 1 min)

Relevant Work

See all projects

UNT Dining Services

Reduced digital payment errors by 60%, improved checkout speed by 25%, & enhanced revenue by $15M+ across 20+ retail locations serving 5M+ users.

I would leverage this expertise to design seamless omni-channel payment ecosystems that strengthen customer & employee payment experiences.

Hewlett Packard Enterprise

Reduced workflow completion time by 15% for 200+ employees by redesigning an internal enterprise API broker, improving navigation & findability.

I would apply this experience in optimizing employee-facing enterprise tools to help JPMorgan Chase teams deliver payment solutions efficiently.

Aperio Insights

Led 30+ usability sessions for a Fortune 500 automaker, synthesizing research into a 19-page strategy report that informed global enterprise design workshops.

I would apply this expertise in uncovering customer needs & translating them into actionable design strategies to help JPMorgan Chase test, refine, & scale inclusive payment experiences.

Sacred Roots

Enabled underserved communities to steward & share knowledge by designing an accessible XR/VR platform centered on trust & inclusivity.

I would bring this perspective to JPMorgan Chase in building accessible, trust-centered financial tools that empower customers to confidently manage their financial futures.

Recommendations

Laiba is a very talented designer with a great attitude, & those things don’t always coincide with artists. She seemed advanced beyond many of her peers in her professional attitude, & while she only worked part-time, she treated the job as a professional.

In short, if you asked me “Would you rehire Laiba?,” I’d give an
emphatic yes.

— Bryant Canzoneri
Creative Director

It was a joy to work with Laiba! She is an exceptional individual: intelligent, humble, hard-working, a great listener, & an even better problem-solver. She has all the skills of a thoughtful, considerate designer.

Laiba is a genuinely good person — she's kind, generous & always ready to contribute to the success of the team.

— Alyssa Torrence,
Director of Guest Experience

Laiba's journey has been marked by consistent thoroughness, creativity, & unwavering commitment to excellence. Her attention to detail, communication skills, & ability to anticipate user needs make her a standout in her field.

Laiba is a professional whose skills & work ethic will be an invaluable asset to any team.

— Matthew Pirtle
Founder & Mentor

S. Laiba Ali

Currently

Leading UX Research @Aperio Insights. Seeking Product Design & UX(R) roles.

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Contact

thelaibaali@gmail.com