Building Trust | Discord
Reducing customer inquiries by 20% by spearheading a 0-to-1 recommendation engine.
AT A GLANCE
3-5 bullets introducing the problem, target, solution
SITUATION
Title
Description
These challenges meant:
Busy & hungry visitors faced 15+ minute wait times at high-traffic locations.
Understaffed teams struggled to meet demand while maintaining quality & safety.
Guests with accessibility or dietary needs were underserved & undersupported.
I focused on 3 goals:
Enhance
accessibility
Improve access to essential spaces & information
Reduce
employee workload
Develop low-cost systems to give back time to employees
Build
customer value
Creating services to nurture loyalty, delight, & satisfaction
ACTION
Research
Description
high level overview
Iterations
Desc
high level overview
Testing
Desc
high level overview
THE SOLUTION
Title
Desc.
high level overview
RESULTS
By increasing efficiency for HPE's developers, I increased efficiency for teams across HPE's organization.
Over a 3-week sprint, I:
Adapted an existing system to support evolving enterprise priorities
Navigated complex stakeholder needs, considering how they fit into HPE's workflow ecosystem
Fostered intuitive navigation, quick access to key services, & shorter deployment times
The refreshed OSBG I proposed had the potential to save developers 2,600+ hours annually by reducing the time needed to complete 2 user stores.
By designing for developers, I also supported the projects they worked on, streamlining workflows for teams across the HPE organization.
sumn about constraintssssssssss
MY TAKEAWAYS
Embrace the unknown
It’s ok to not know something – challenge yourself & learn!
Leverage
limitations
Working with existing systems can make solutions stronger
Small changes,
big results
Thoughtful decisions can ripple to help those beyond the core users
Other Projects
Currently
Completing my BFA in UX Design @UNT while doing freelance & contract work. Advocating for the value of design thinking. Always down to chat (reach out anytime!)